CASE: Pizza USA †An Exercise in Translating Customer Requirements Into Process Design Requirements Essay

Production & Operations ManagementPizza the States is a image of pizza pie pie restaurants that currently offers sit-down and take-out service. Many customers have said that they would buy more pizzas from Pizza USA if it offered a lecture service. This exercise is in two fibres. In erupt I, you play the customer. In Part II, you play the manager at Pizza USA who is responsible for developing the pizza lurch process design requirements.PART ITo start with, you have to think like a customer. This should be well-heeled since you probably have experience with order of battleing pizza to be delivered. Put that experience to work read a list of the attributes of pizza delivery that ar important to you AS A CUSTOMER As we said, this should be easy. Right? Or is it? In devising your list, consider the following What must a pizza delivery service accomplish so that you are middling satisfied? Beyond your being reasonably satisfied, what could a pizza delivery service do that woul d make it really unique and create a differential advantage? In other words, what could a pizza delivery service do that powerfulness cause you to ALWAYS order from one particular service (and, perhaps, to pay more for the privilege)?Assume that this pizza restaurant can make whatever kind of pizza (and side items) that you extremity.PART IINow, set on your Pizza USA managers hat. For this part of the exercise, you will NOT be teamed with around other students. First, using the lists of all of your team members, create a master list. Next, try to group the items on your list under a serial of major headings for example, condition of the delivered pizza or quick, on-time delivery or order accuracy, and so on. Finally, make a list of the pizza delivery process design requirements that your pizza delivery process will have to meet. As you do this, think about measurable standards in other words, what would you measure in order to ensure that your process is operating effectively a nd efficiently? wherefore do you think that these measures will be useful? Heres an example of how a part of this analysis could go. One customer requirement may be that the pizza should be alive when it is delivered. The event is thatas soon as the pizza comes out of the oven, it starts to cool. So, how could you keep the pizza from dropping below virtually minimum temperature before you hand it to your customer? Make sure that in question 3, you identify vicenary measurements. (See the second paragraph of Part II.)ASSIGNMENT1 Make a list of pizza delivery attributes that are important to you as a customer. 2 Categorize your list of items under a series of major headings. 3 Make a list of pizza delivery process design requirements. think with severally requirement a measure that would ensure that the process meets the requirement.CASE Pizza USA An habit in Translating Customer Requirements Into Process stick out Requirements 1. Make a list of pizza delivery attributes th at are important to you as a customer. Quick order taking is important that when calling the restaurant to throw in the order, they answer and take the order in a timely manner. Pizza arrives on time customers want their delivered as soon as possible. Pizza is hot is important for the pizza to be kept hot as it arrives.2. Combine your list with the lists of a few other class members and categorize the items under a series of major headings.Good customer serviceGood food qualityFast delivery service3. Make a list of pizza delivery process design requirements. Associate with each requirement a measure that would ensure that the process meets the requirements. Customer call (take order) mishap Incorrect orderPoka-yoke Double-check order with customer before proceeding Place order and process paymentFailure system failure/cannot process paymentPoka-yoke provide cash payment optionPrepare pizzaFailure delay during preparationPoka-yoke notify customer and provide a discount/ extra proce eds (i.e. free dessert) Deliver pizzaFailure delay during deliveryPoka-yoke provide discount coupon4. Design a process that meets your requirements. Describe it by using a flowchart similar to those shown in Exhibits 7.4, 7.5, and 7.6. period1 preliminary activities Stage2 Customer ServiceStage3 Work performance